Privacy Policy
Baremedal Technologies is an independent service provider and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or WhatsApp LLC.
1. Introduction and Scope
Welcome to Baremedal Technologies ("we," "our," or "us"). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use our WhatsApp automation platform and services.
2. Information We Collect
When you use our services, we may collect the following types of information:
- WhatsApp Phone Numbers: End-user phone numbers interacting with bots deployed through our platform.
- Message Content: The contents of messages sent and received via the official WhatsApp Cloud API, required for processing bot responses.
- Contact Information: Names, email addresses, and phone numbers you provide to us through forms or account registration.
3. How We Use Your Information
We use the collected information solely for the purpose of providing and improving the WhatsApp messaging service. Specifically, we use it to:
- Operate the WhatsApp bots and facilitate message routing.
- Provide multi-tenant accounts to business clients.
- Respond to customer support requests.
4. Data Sharing and Third-Party Services
We do not sell your personal data. We only share information with trusted third parties necessary to operate our service:
- Meta Platforms, Inc. (WhatsApp API): To route messages to and from the WhatsApp network.
- Amazon Web Services (AWS): For secure hosting and infrastructure of our platform.
5. Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes described in this policy. By default, conversation history and message content are stored for 30 days to allow for continuity and debugging, after which they are securely deleted.
6. Your Rights
Depending on your location, you may have rights under regulations such as the GDPR or CCPA. These include the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us using the details below.
7. Children's Privacy
Our platform is built for businesses (B2B). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13 without verification of parental consent, we will delete such information from our records.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: